ICA Smart Services in UAE: A Complete Guide (2024)

The United Arab Emirates is a land of opportunity and wonder, attracting residents and visitors from all corners of the globe. However, understanding the complexities of living in the UAE can seem like daunting work, keeping in mind the visa process and local rules and regulations.  This is where the Federal Authority for Identity and Citizenship (ICA) comes in, and its suite of ICA Smart Services in UAE becomes your essential travel companion.

The ICA Smart Services sometimes also referred to as ICP Smart Services, aims to make a wide range of services, including issuing passports, visas, and residency permits more efficient and user-friendly.

As the UAE is constantly evolving, and so are its immigration and residency regulations. With Expo 2020 Dubai still fresh in our memories and exciting developments like the Golden Visa scheme attracting even more global citizens, staying updated on the latest ICA procedures is crucial.

Therefore, we’ll walk you through everything you need to know to utilize ICA Smart Services in Dubai or UAE like a pro in 2024, saving you time, energy, and maybe even a few grey hairs.

What is ICA and its Responsibilities?

The Federal Authority for Identity and Citizenship (ICA) is the crucial government agency responsible for managing immigration, citizenship, and identity matters in the UAE. Essentially, it’s the gatekeeper to your Emirati experience.

From visas and Emirates IDs to residency permits and travel authorizations, the ICA has its finger on the pulse of everything you need to navigate the country smoothly.

Here are some of the responsibilities:

• Managing identity and documentation for all residents and citizens: This includes issuing and renewing Emirates IDs, passports, and residency permits.
• Regulating immigration and border control: The ICA controls entry and exit into the UAE, issuing visas and processing visa applications.
• Maintaining national security: The agency plays a role in national security by ensuring proper identification and tracking of individuals within the country.

The ICA’s services are vital for residents, travelers, and businesses in the UAE for several reasons: 

• The introduction of ICA Smart Services has revolutionized how people interact with the government. They can now access a wide range of services online, saving time and effort compared to traditional, in-person processes.
• The ICA ensures the validity and authenticity of identification documents and travel permits, contributing to national security and preventing fraud.
• Streamlined immigration processes attract and retain skilled professionals and promote business growth in the UAE.
• Residents and travelers benefit from faster visa processing, smoother border crossings, and easier access to government services.

ICA Smart Services

ICA Smart Services is a Federal Authority online system for UAE people who verify their identity and citizenship in the UAE for free. The platform is designed to give online service and custom support to people regarding visas, entry permits, residency, and the immigration process in the UAE.

Gone are the days of long queues and paper forms, ICA Smart Services in UAE offer a convenient, efficient, and user-friendly platform to manage your immigration and identity needs, all from the comfort of your smartphone or laptop.

Some of the most popular services available on ICA Smart Services include:

• Applying for and renewing visas
• Renewing your Emirates ID
• Reporting a lost passport
• Changing your address
• Applying for a Golden residency
• Checking your visa status
• Booking appointments at ICA service centers
• And much more

What Can You do With ICA Smart Services?

1. For Residents:

• Apply for and renew Emirates IDs, passports, and residency visas.
• Update personal information like address or marital status.
• Report lost or damaged documents.
• Apply for Golden Residency programs.
• Check visa and permit status.
• Track application progress.
• Pay fees and fines securely.

2. For Travelers:

• Apply for visas on arrival and pre-visa applications.
• Register for e-gates for faster airport clearance.
• Extend travel permits.
• Access flight information and updates.
• Pre-register for health clearance.

For Businesses:

• Apply for and renew labor cards for employees.
• Process employment visas.
• Apply for company establishment and licensing.
• Extend business permits.
• Manage employee visa statuses.

Benefits of Using ICA Smart Services

Here are just a few of the many benefits you can enjoy by using ICA Smart Services in Dubai and UAE:

1. Save Time and Effort

With ICA Smart Services, you can complete most tasks from the comfort of your own home or office, at any time of day or night. So, no more rushing to beat closing times or taking time off work for appointments. Simply log in to the platform, handle your business, and get back to your day.

2. 24/7 Access

Life doesn’t stop for paperwork, and neither does ICA Smart Services. The platform is accessible 24/7, 365 days a year, from anywhere in the world with an internet connection.

3. Reduced Paperwork

ICA Smart Services allows you to submit documents electronically, eliminating the need for printing, photocopying, and carrying around stacks of files. This not only saves you time and resources but also helps the environment by reducing paper waste.

4. Faster Processing

No more waiting weeks or even months for a response to your application. ICA Smart Services streamlines the processing of applications, often providing results within days or even hours. You can also track the progress of your application online.

5. Increased Transparency

With ICA Smart Services, you have complete transparency into the application process. You can view your application status, track application fees, and receive updates via email and SMS.

6. Multilingual Support

ICA Smart Services understands that the UAE is a melting pot of cultures and languages. That’s why the platform is available in multiple languages, including Arabic, English, Hindi, Urdu, and Malayalam. This ensures that everyone can access the services they need, regardless of their language proficiency.

Who Needs ICP Smart Services in UAE

• UAE residents (citizens and non-citizens) above 18 years old. This allows them to access services related to their Emirates ID, visas, residency permits, family books, and more.
• Companies need to register to submit applications for labour cards, employment visas, company establishment, and other business-related services.
• Visitors planning to stay longer than 14 days
• Frequent travellers to the UAE. Registering your passport details simplifies the visa application process for future visits.
• Anyone seeking convenience and efficiency: Even if you don’t currently need specific services, having an account gives you future access without needing to register again.

How to Register for ICA Smart Services in 2024

Whether you’re a resident, a frequent visitor, or a business in the UAE, registering for ICA Smart Services in Dubai and UAE opens a door to convenience and efficiency when it comes to managing immigration and administrative tasks.

Here’s how to get started:

Step 1: Choose your ICA Smart Services registration method

• Website: Visit the official website https://beta.smartservices.icp.gov.ae/.
• App: Download the ICA Smart Services app from the App Store or Google Play.

Step 2: Select your language

Both website and app offer multiple language options, including English, Arabic, Hindi, Urdu, and Malayalam. Choose your preferred language for a seamless experience.

Step 3: Choose your category

• Individual: Select this option for residents and non-residents over 18 years old.
• Establishment: Choose this option if you’re registering a business.

Step 4: Create your account

• Enter your Emirates ID number or passport number, depending on your status.
• Provide your date of birth and nationality.
• Create a strong password and remember it for secure access.
• Fill in any additional required information, such as email address and phone number.

Step 5: Verify your identity

Depending on your chosen method, you might need to verify your identity through OTP (one-time password) sent via SMS or email. Some cases may require an eID card or a visit to a typing center for verification.

Congratulations, you’re now registered! Update your profile information with additional details for easier access to specific services.

Is There Registration Fees for ICA Smart Services?

There is no ICA smart services registration fee in the UAE. It’s completely free to create an account and access the platform’s basic features, regardless of your user type (resident, traveler, business).

However, there might be some registration fees for entrepreneurs and for some services.

You can register on the website or mobile app and explore various services related to visas, permits, residency, company management, and more.

How To Track Your Application in ICA Smart Service?

1. Open the ICA Smart Services website or app. Log in using your Emirates ID number, passport number, and password.
2. Once logged in, look for the “My Applications” section.
3. You’ll see a list of all your submitted applications, categorized by service type (visa, ID renewal, etc.). Select the specific application you want to track.
4. The selected application will open, displaying details like its type, date submitted, and current status.
5. You’ll see information like “In process,” “Approved,” “Rejected,” or an estimated completion date.
6. Some applications offer detailed progress tracking within the same screen.
7. You might also see progress stages like “Documents received,” “Interview scheduled,” or “Visa issued.”

ICA Smart Services Golden Visa

The Golden Visa is a long-term residency visa that is available to investors, entrepreneurs, and highly skilled professionals. It offers a number of benefits, including the ability to live and work in the UAE without the need for a sponsor, the right to own property, and access to high-quality healthcare and education.

When it comes to applying for the Golden Visa in the UAE, ICA Smart Services plays a crucial role, but its involvement depends on the specific category you’re applying under

To apply for a Golden Visa through ICA Smart Services, you will need to meet certain eligibility criteria. These criteria vary depending on the type of Golden Visa you are applying for.

However, ICA Smart Services doesn’t handle nominations itself. You need to fulfil the criteria and obtain a nomination from the relevant entity. Once nominated, ICA Smart Services becomes your gateway for submitting the application. You can access the platform using your Emirates ID or passport, upload the required documents, and track your application progress.

How to Use ICA Smart Services

ICA Smart Services offers a wide range of answers for UAE residents, entrepreneurs, and visitors. Here are some of the key areas covered:

1. Identity Management Results: Residents can apply for new identity cards, renew existing ones, and update personal information or addresses.
2. Passport Management Services: Residents can apply for new passports, renew existing ones, and request replacements for lost or damaged passports.
3. Residency Visa Management: Residents can apply for new residency visas, repeat existing ones, and manage changes to their visa status.
4. Customs Clearance Solutions: Both residents and businesses can pursue customs clearance for goods entering or leaving the UAE.
5. Business Licensing Assistance: Entrepreneurs can apply for new business licenses, renew existing ones, and inform business information or addresses.
6. Employee Visa Management: Businesses can apply for visas for their employees, renew employee visas, and manage changes to visa status.
7. Entry Permit Services: Visitors have the ability to apply for entry permits, renew them, and manage adjustments to permit status.
8. Fines and Fees Settlement: Residents, entrepreneurs, and visitors can suitably settle fines and fees associated with government services.
9. Report Submission Platform: Residents, entrepreneurs, and businesses can submit reports on government services.

How to Check Your Visa Status

To check your ICA smart services visit visa status, follow these steps:

1. Log in to your ICA Smart Services account
2. Look for a section titled “My Applications” or “My Visas” within the platform.
3. If you see both applications and visas listed, select the “Visa” option or filter by visa type in the application list.
4. A list of your current and past visas should appear. Locate the visa whose status you want to check and click on it.
5. You’ll see information like “Valid,” “Expired,” “Under review,” or “Cancelled.”
6. Some visas might offer detailed information like entry and exit dates, remaining validity days, and reasons for cancellation (if applicable).

How to Apply for a Visa Extension

Extending your visa in the UAE through ICA Smart Services is a convenient and streamlined process. Here’s how you can do it:

1. Before applying, ensure your visa is eligible for an extension.
2. Prepare all necessary documents for your application, usually including Emirates ID, passport, current visa copy,
3. Locate the “Visa Services” section within the platform.
4. Choose the “Visa Extension” option and select your specific visa type.
5. Follow the on-screen instructions and carefully fill out the application form.
6. You will be prompted to pay the application fee.
7. After submitting the application, you can track its progress.

How do I apply for a change of status?

Below are the procedures to apply for a visa status change through ICA Smart Services:

1. Visit the ICA Smart Services website or use the mobile app.
2. Direct to the “Visa Services” section.
3. Choose the “Change of Visa Status” feature.
4. Input your passport number and visa number.
5. Select the desired new visa status you wish to apply for.
6. Upload essential documents, including a copy of your passport and visa.
7. Complete the payment of the application fee.
8. Click on the “Submit” button to finalise your application.

How to Apply for an Exit Permit?

Below are the guidelines for applying for an exit permit via ICA Smart Services:

1. Visit the ICA Smart Services website or access the mobile app.
2. Navigate to the “Visa Services” section.
3. Opt for the “Exit Permit” feature.
4. Provide your passport number and visa number.
5. Enter the dates of your intended travel.
6. Upload important documents, including a copy of your passport and visa.
7. Complete the payment of the application fee.
8. Click the “Submit” button to proceed with your application.

How Can You Renew Your Visa with Smart Services?

Here’s the process for renewing your visa through ICA Smart Services:

1. Access the ICA Smart Services website at https://smartservices.icp.gov.ae/.
2. Click on the “Login” button.
3. Input your username and password.
4. Direct to the “Visa Services” section.
5. Choose the “Visa Renewal” option.
6. Provide your passport number and visa number.
7. Enter the details of your new visa, including type, duration, and purpose.
8. Upload the required documents, such as a copy of your passport and visa.
9. Complete the payment of the application fee.
10. Click on the “Submit” button to finalise your renewal application.

How to Cancel Your Visa with ICA Smart Services

Cancelling your visa in the UAE with ICA Smart Services involves the following steps:

1. Check eligibility as not all visas are eligible for online cancellation.
2. Login to your ICA Smart Services website or app.
3. Locate “Visa Services” and choose “Visa Cancellation.
4. Select your visa type and follow the instructions.
5. Provide accurate and complete information.
6. Upload all required documents electronically.
7. Monitor status within “My Applications.”

The processing time for visa cancellation in Dubai using ICA Smart Services is typically 3-5 working days. However, they are subject to change depending on the visa type.

For complex visa types or business needs, seek expert assistance from Shuraa Business Setup.

Main Reasons to Cancel Your Visa

Here are some situations that may require you to cancel your visa:

1. Your employment in the UAE has ended.
2. You’re leaving the UAE permanently.
3. You’re altering your visa status.
4. Your visa has expired.
5. You’ve been deported from the UAE.

If you’re cancelling your visa because you’re permanently leaving the UAE, you’ll need to surrender your Emirates ID and cancel your residency visa if you have one.

Recent and Future Trends and Developments in 2024

The Federal Authority for Identity and Citizenship (ICA) in the UAE has continuously revamped its ICA Smart Services platform, making it a leading example of government innovation. 

Here are some recent and future trends and developments to watch in 2024:

• Use of AI algorithms for faster document processing and application evaluation.
• Potential integration with wearable technology for seamless identity verification.
• Proactive notifications for expiring documents and upcoming deadlines.
• Collaboration with other countries’ immigration systems for smoother travel and visa processing.
• Wider adoption of e-payments and digital wallets for secure and convenient fee payments.
• Expanding language options to cater to the diverse population in the UAE.

Shuraa’s Services for a Smooth Transition

As you know now, with ICA Smart Services in UAE, you hold the map to a world of convenient and efficient immigration and administrative processes. But let’s face it, sometimes the transition to Dubai might seem like a daunting process, that’s where Shuraa Business Setup steps in.

As a leading business setup consultancy in the UAE, we understand the complexities of immigration and administrative processes for businesses.

Therefore, we offer a complete suite of services, from company registration and licensing to visa assistance and beyond. Whether you’re a seasoned entrepreneur or a wide-eyed startup founder, our dedicated team is here to guide you every step of the way.

In fact, Shuraa is not just a consultancy, it’s a trusted ally dedicated to ensuring a seamless transition.

Reach out to Shuraa by phone at +971 4 4081900, via WhatsApp at +971 50 7775554, or by sending an email to [email protected].